Join Our CES 2021 Live Stream on Monday, January 11 at 11AM PST. Theres nothing we can do here in the forums for this. Subscribe for Updates. when you're testing your speeds, how are you testing them? That can cause random disconnects, spontaneous re-booting of the modem, speed, packet loss, and latency problems. The triangle-shaped vents help keep the Netgear CM1000 from overheating. I tried resetting it, but even after I held the reset button for 10 seconds, there were no changes in the way that the lights were blinking previously. Your router and endpoint devices are still protected. UserManual HighSpeedCableModem ModelCM1000v2 NETGEAR,Inc. ... CM1000: DOCSIS 3.1: Yes: Yes: Multi-Gig Internet support: Yes : No: Gigabit Ethernet ports: 2: 1: Ethernet port aggregation support: Yes: No: For more information: CM1100 product page; How can I troubleshoot my cable modem? CM1000 v2 Downloads Documentation. Refurbished products can be returned within 90 days. Good Upstream power levels are within 38-48 dBmV. This article applies to NETGEAR routers for the older Smart Wizard user interface. I just recieved my Nergear CM 1000 3.1 and have exactly the same problem. the cm1000 does indeed work at gigabit speeds. Before starting your appliance, the user manual should be read through carefully. I've got one working with xfinity right now. Items bundled together as part of a Promotion must be returned together. Netgear routers are still pretty safe to use, however. If you have not set up your cable modem, visit NETGEAR Support to download your product’s installation guide. Downstream and upstream power levels are important when determining if the cable line that is connected to your cable modem or modem router is receiving sufficient power. High Speed Cable Modem. Customer-owned cable modems might not be compatible with certain cable networks. User manual for the Netgear CM1000 DOCSIS 3.1 Ultra-High Speed contain basic instructions that need to be followed during installation and operation. Contact NG support. I'm replacing a modem since I want to go to 330Mbps service. March2019 350E.PlumeriaDrive 202-11957-01 SanJose,CA95134,USA The power light blinks green, the uplink, downlink and internet lights blink amber. With NETGEAR ProSupport for Home, extend your warranty entitlement and support coverage further and get access to experts you trust. The NETGEAR documentation team uses your feedback to improve our knowledge base content. Here's what my lights look like: https://youtu.be/hxHL3XHlZv0. I'm tired of wasting my time listening to people in other countries struggle with the language and then not be able to solve problems. Activation and installation Internet access ISP and cable Internet provider information General troubleshooting CM1000 CM1100 CM1150V . After you set up your NETGEAR cable modem, you do not need to log in to the modem for normal operation. Activation and installation Summary of Contents for NETGEAR C7100V Page 1 If you want to connect your C7100V to a router and set it up in passthrough mode or bridge mode, you must disable NAT. Yes, it does this without any other cable attached to it, besides the power cable. I have not tried to factory reset the modem yet, def will try that. And I know you've had a tech out but they aren't always the greatest or get the correct partitioning file. NETGEAR ProSupport for Business. Guided Assistance helps troubleshoot the issue you are having with your NETGEAR device by asking you questions. ZDI told Netgear of this flaw In early January. Thank you.